3 lessons from Alton Towers on using social media in crisis

3 lessons from Alton Towers on using social media in crisis

The news of the horrific incident at Alton Towers that left four people with serious injuries has shocked many, particularly as this has been stated as the biggest incident to happen at the UK theme park based in Staffordshire. It’s been a tough week for the...
Leon & the ‘whack wrap’: a great Twitter experience

Leon & the ‘whack wrap’: a great Twitter experience

Unfortunately this week I had a rather disappointing experience at a Leon Restaurant in Victoria. The wrap which I’d ordered to warm me up was far from hot, and so I took to Twitter to let them know. I’ve been to Leon a few times and always really enjoyed...